![]() ![]() We encourage you to use the opportunity to discuss what needs are not being met for the customer in their current arrangement with you.Ī customer you have sent me is only shopping for price. ![]() Retaining current customers is by far more affordable than acquiring a new one. ![]() (Although it is probably useful information for you to have learned that your current customer may be shopping around). Therefore it is a matter of policy that we do not issue replacements for names that come to us that represent current or past customers. Unfortunately we do not know if a Shred Nation’s customer who is looking for services is a current or past customer of yours. I received a profile from a current or past customer. We encourage you to take the opportunity to reach back out to the customer and find out what it is about your proposal or company that is not meeting the customer’s needs. If a customer has reached out to you directly and is now reaching out to us, it is a signal that the customer’s needs have not been met. Because we cannot control if a customer has come to you via another channel, it is a matter of policy that we do not issue replacements for duplicate names that come to you from other outside sources. We also know that 20% of people request shredding services from multiple sources. We know that in addition to using Shred Nations, the majority of our partners have other means of promoting their company, such as yellow page directories or advertising. I received the same customer inquiry through my own marketing efforts. They must be submitted within six (6) days of the original profile delivery date.įrequently Asked Questions About Replacement Customer Profiles Replacement requests must be submitted on a timely basis and exclusively through the partner management system. You Must Notify Us Within Six Days of the Original Profile Delivery Date: Therefore, it is important to know that as an online marketplace, once we send the customer information to you, we have no control over what happens after that information has been provided and once you pursue the prospective customer. In return, you will do everything in your power to convert the opportunity to a new customer. Our business model and pricing structure revolves around the agreement that we will send you quality, customer information that meets your specific service area and service type criteria as quickly as possible with the most accurate information we have gathered. This is information that you will collect once you initiate the connection. #SHRED NATIONS VERIFICATION#Our verification process does not screen for things like price, past or current relationships with our partners, whether they have contacted you directly or if they intend to buy from you.
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